Shipping Policy
Shipping Policy
1. Processing times
All orders are processed within 2 to 4 working days(excluding weekends and public holidays).
Once your order is validated, you will receive a confirmation email with a tracking number as soon as it is shipped.
2. Delivery times
Average delivery times are 7 to 10 working daysfrom the date of shipment.
Delivery times may vary depending on the destination, peak periods, or carrier-related delays.
3. Delivery costs
We offer free deliveryon all orders, with no minimum purchase required.
No additional charges will be added to your payment unless otherwise stated (e.g. express delivery on request).
4. Package tracking
As soon as your order is shipped,you will receivean email containing a tracking number .
You can track your parcel directly via our tracking page or on the carrier's website.
5. Delivery Delays and Problems
In some cases (high demand, customs control, strike, bad weather, etc.), delivery may take a few extra days.
If your order has not arrived after 20 business days, please contact us at:
contact@polarhairshop.com
Our team will check the status of your package and offer you a suitable solution.
6. Delivery address
Please check your address carefully before finalizing your order.
In case of an address error, Noctioracannot be held responsible for a package delivered to the wrong address.
7. Loss or damage
If a package is damaged or lost during transit, please contact us immediately.
We open an investigation with the carrier and proceed with a refund or replacementas appropriate.
8. Contact
For any questions regarding your delivery:
contact@polarhairshop.com
+33 7 55 82 81 19